CRM initiatives
must be carefully planned, implemented and monitored,
or the results may be very different from and the outcome
less desirable than expected. At Dezyn Value, we understand
not only the technology solutions, but also the business
strategies and customer strategies that will allow you
to achieve your goals, including:
- Increased sales
- Decreased costs
- Improved retention
- Improved customer relations
We offer end-to-end CRM services including:
- Consulting and advisory services
- Planning and deployment
- Post-implementation support
Our solutions support:
Analytical
CRM
Analytical CRM includes applications and systems that
help organizations learn more about their customers,
and the products and services they are buying. It can
include many kinds of data warehouses as well as sales
and marketing management applications.
Operational CRM
Operational CRM helps cut costs and run operations more
efficiently, and includes supply chain, ERP and sales
and marketing automation applications.
Collaborative CRM
Collaborative CRM helps organizations communicate better
with customers through numerous types of systems including
e-mail, voice and the web.
ERP
For many organizations, ERP systems are the transaction
systems of record. As the demands of global commerce
require enterprises to become more agile and adaptive,
ERP systems are providing a hub from which strategic
initiatives, ranging from supplier management to product
life cycle management, supply chain optimization, and
customer relationship management, are supported or integrated.
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